Acceptable Use Policy

Last updated: January 1, 2026

1. Overview

This Acceptable Use Policy (AUP) outlines the permitted and prohibited uses of HOSTING MASTRIX services. By using our services, you agree to comply with this policy. Violations may result in service suspension or termination.

2. Permitted Uses

You may use our services for legitimate purposes, including:

Hosting personal and business websites
Hosting blogs, portfolios, and content sites
Hosting e-commerce websites
Hosting web applications and SaaS platforms
Email communication and marketing
File storage and backup within resource limits

3. Prohibited Activities

The following activities are strictly prohibited:

Illegal Activities

Hosting content that violates any applicable law or regulation
Distributing copyrighted material without permission
Hosting illegal products or services
Engaging in fraud or phishing activities
Distributing malware, viruses, or harmful code

Abusive Activities

Spam, bulk email, or unsolicited marketing
DDoS attacks or participation in botnets
Hacking attempts or unauthorized access
Port scanning, network probing, or vulnerability scanning
Harassment, threats, or abusive behavior

Resource Abuse

Exceeding resource limits (CPU, RAM, disk, bandwidth)
Running resource-intensive scripts or processes
Cryptocurrency mining or blockchain operations
File sharing or peer-to-peer networks
Operating public proxy servers or VPNs

Content Restrictions

Adult content or pornography
Hate speech or discriminatory content
Violent or extremist content
Content that promotes illegal activities
Content that violates intellectual property rights

4. Email Usage

Email services must be used responsibly:

No spam, bulk email, or unsolicited marketing
Comply with CAN-SPAM Act and similar regulations
Include proper identification and opt-out mechanisms
Do not send emails to harvested or purchased lists
Respect recipient preferences and unsubscribe requests

5. Security Requirements

You must maintain adequate security for your account:

Use strong passwords and enable two-factor authentication
Keep software and applications updated
Secure sensitive data with encryption
Regularly monitor for suspicious activity
Report security incidents immediately

6. Copyright and Intellectual Property

You must respect intellectual property rights:

Host only content you own or have permission to use
Respect copyright, trademark, and patent laws
Respond promptly to DMCA takedown notices
Do not circumvent copyright protection measures

7. Fair Usage Policy

For unlimited plans, resources are provided subject to fair usage:

Normal website usage is always permitted
Excessive resource consumption may be limited
We will contact you if usage approaches limits
Commercial use is permitted within reasonable limits
Maximum 50 websites per unlimited plan account

8. Enforcement

We enforce this policy through:

Automated monitoring and scanning systems
Customer reports and complaints
Third-party abuse reports
Manual review of suspicious activity

9. Violation Consequences

Policy violations may result in:

Warning and request for corrective action
Temporary service suspension
Permanent service termination
Legal action in severe cases
Reporting to law enforcement when appropriate

10. Reporting Violations

To report policy violations, contact us at:

Email: abuse@hostingmastrix.com
Abuse Report Form: Available in client area
Include detailed information and evidence

11. Policy Updates

We may update this policy at any time. Changes will be posted on our website with an updated "Last modified" date. Continued use of our services constitutes acceptance of any changes.

12. Contact Information

For questions about this policy or to report violations, contact us at:

Email: abuse@hostingmastrix.com
Phone: +91 9732592817
Address: Nahata Bazar, North 24 Parganas, West Bengal, India, 743290

By using HOSTING MASTRIX services, you agree to comply with this Acceptable Use Policy. We reserve the right to modify this policy at any time without prior notice.